Buzet - The City of truffles

General conditions

GTC
TERMS OF TRAVEL ORGANIZATIONS
"ISTRIANA TRAVEL" VL. Zdenka Majcan

GENERAL GUIDELINES
General terms and conditions are an integral part of any contract or voucher, which conclude the tourist agency "Istriana travel" owner Zdenka Majcan (local representative of the travel agency), Vrh 46/3, 52420 Buzet, OIB: 24441019308, contact: 00 385 (0)91 541 2099, mail: istrianatravel@gmail.com (hereinafter referred to as travel agency) and passenger (hereinafter referred to as the contractor travel). Travel agencies will implement the travel program in its entirety, except in case of exceptional circumstances (war, riots, strikes, terrorism, natural disasters, local authorities and government agencies, etc.).

1st REGISTRATION AND PAYMENT
Applications for travel shall be permitted in the tourist agency office, via phone and e-mail. Upon registration, each passenger is required to provide all information and documents required by the travel program. Each application shall take effect payment of travel advances. (Voucher, or contract).
When you sign up for the package, if the travel program stated otherwise, the customer pays a deposit amounting to 30% of the total price per person, while the remaining 70% of the full package price required to pay at least 21 days prior to travel. When you sighn up for the day tour, the customer pays deposit of 100,00 kuna and the the remaining sum 7 days before the tour. If a customer does not pay proestali amount no later than the deadline, the agency will automatically (without the written / oral or any other contact or notice) to cancel the trip and the passenger indicated to keep the amount paid the deposit. The passenger is fully waived his right to interest on the partial or total one-off payments and interest on the basis of periodical advances by the travel agency has paid more than a month before the scheduled trip
2nd SUMMARY AND PRICE CRUISES
Content includes all travel as a tourist agency said in a travel program to the board price includes arnažmana. Special services are those services that are not included in the price of travel, and they therefore travel paid separately. These services must be requested during registration and will be charged in addition to the established price of this trip. Optional or special services requested by the passenger during the trip, paid directly to tourist guide or a travel agency representative and the currency of the country where service is available. Tour prices are published in the denominated currency exchange rate to the country in which it travels, and the rate of commercial banks of the tour. Travel Agency reserves the right to change published prices.
Travel agency is entitled to increase the cost of the program by no later than 20 days before the scheduled start of the journey.
3rd CATEGORIZATION AND SERVICE DESCRIPTION
Accommodation facilities offered by travel agencies in their programs, are described according to the official categorization of the country at the time of application. Food, comfort, and other services offered by hotels or apartments, supervised by local tourist boards, and are thus the standards of accommodation, as well as services rendered, and can not be compared, especially sastandardima EU countries.
Travel is not responsible for any verbal or written information that the traveler gets from the staff or agencies in any way, other than in accordance with the above services are listed as such in the program. In other words, it applies only to what the agency has committed itself in writing.
4th CHANGE PROGRAM
Travel agencies have the right to change the program if circumstances occur that could not be predicted, avoided or removed (see item 1 of these Terms). Notional pension is possible to replace the only accommodation facility in the same or higher category, at the expense of travel agencies. If the travel agency before traveling more significant changes in the essential ingredients of travel (program, accommodations, price, etc.), shall without delay on how promptly notify passengers and offer him a contract amended. The passenger may, within 3 working days from receipt of written notice to travel agencies, amended the contract to accept or reject. In the case of deduction or indifference to offer travelers, travel agencies are ovezuje and to within 7 working days, the traveler paid back part of the price. If a customer accepts the offered amended agreement, replacement travel is considered a new contract on the trip, a traveler on this basis waive all their claims against the travel agency, on the basis of the original contract. If the travel agency after the journey has yet to provide a higher / lower part of the contracted services, all for reasons of extraordinary external circumstances that could not be predicted, avoided or removed, may in consultation with passengers and with his consent, make modifications to the program to continue their journey on their burden in relation to the contract, provided that the passenger in this case waived his right to claim damages based on claims that may arise from the basis of mutually agreed and changed parts of the program, and switched part of the journey in relation to the contract of carriage.
5th TRAVEL AGENCY'S RIGHT TO CANCEL
Travel agency may cancel a trip, in whole or in part, if before or during his lifetime event of circumstances which as such can not be avoided or eliminated, and whose performance would be at the time of publication and sales programs, travel agency was justified reason that the program does not publish, or to travel for that do not receive notification. Travel agencies can also cancel the trip if it is not necessary to report the required number of passengers for this trip is scheduled. With the program each trip, travel agency shall state the minimum required number of passengers, to come to the realization of all trips. Travel agency assumes the obligation to inform passengers about the cancellation of travel and to not less than: 20 days before package holidays that last more than 6 days; 7 days before pacckage holidays that last 2-6 days; 48 hours before for package holidays that last less than 2 days, and on the basis of their travel cancellation, refund the entire amount paid for travel, and they shall waive their right to claim any compensation from the travel agency.

6th WITHDRAWAL OF PASSENGER TRAVEL

The customer can cancel the trip at any time.
If a customer cancels a trip due to any reason, must do so in writing. Date of receipt of the written cancellation of travel by passengers, is the basis for the calculation of costs.
For packages, costing cancellation of travel, will be carried out according to the following table, unless on the travel program otherwise indicated:
- For cancellation up to 30 days before departure, travel agency charges 10% of the price, a minimum of 100.00 kuna,
- For cancellations made 29-22 days before departure, travel agencies charges an amount of 30% of the price,
- For cancellations made 21-15 days before departure, travel agencies charges 40% of the price,
- For cancellations made 14-8 days before departure, travel agency charges 80% of the price,
- For cancellation from 7 to the day of departure, travel agency charges 100% of the price.

For customer cancellation of single day tours the travel agency charges as follows:

up to 10 days before departure: 0% (cancellation is possible free of charge)
• 10 to 7 days before departure: 30% of the price of the daily tour
• 7 to 3 days before departure: 60% of the price of the daily tour
• from 3 days to 0 days before departure: 100% of the price of the daily tour
• after departure: 100% of the price of the daily tour


If the traveler does not arrive or cancel the trip after it began, the tourism agency will retain the entire amount charged for travel.
When the actual costs or in cases where the share of fixed costs higher than those in the above chart in paragraph 2 this point, travel agency reserves the right to charge actual costs. These cancellation fees also apply to changes that are related to changes in departure date or accommodation facility, as well as other major changes in travel. If a passenger cancels a trip, find a replacement for the same reservation, travel agency for the cost of the charge to 5% of the value of the trip. For cancellation of all forms of travel, does not pay the cost of a visa / a, and no other travel documents (travel insurance).
7th OBLIGATIONS OF TRAVEL AGENCIES
Travel agency shall:
- Worry about the implementation of services as well as the choice of the service providers and with due professional care, and worry about the rights and interests of passengers in accordance with professional standards and practices in tourism,
- Passenger provide all these services,
- To familiarize passengers with information resources in the destination country, as well as the degree of risk of travel to selected countries,
- Maintain records of complaints in each of its branch in accordance with applicable regulations.
Travel agencies will not be responsible in case of failure to meet the changes and services, which are caused due to force majeure (Article 1 of these Terms), and because of delays in transportation, where the carrier does not correspond to the applicable legal priopisima and international conventions. In each of these cases, the customer is responsible for all additional costs.
8th OBLIGATIONS OF PASSENGERS
The traveler is required:
- Have valid travel documents. The costs of lost or stolen travel documents during travel to bear. If it is required for a travel visa, tourist agency may at the request of passengers, when possible, at extra cost to mediate in its acquisition, provided that the travel agency does not guarantee, and only visa
- Vaccinated and have the certificates and documents of vaccination for travel to countries for which it is required by regulations of the World Health Organization. If necessary, the traveler must submit a medical certificate. Lack of these documents and / or incorrect travel documents, which lead to cancellation of travel or the impossibility of proceeding does not bind the travel agency, and the passenger termination costs are calculated according to item 6 these general conditions,
- Respect the customs and currency regulations of the Croatian, as well as those countries through which the passenger is traveling or visiting during the trip, the rules for the catering and accommodation facilities, and fully cooperate with the perpetrators of these services and in good faith,
- Comply with the guidelines and cooperate with the tourist guide or a travel agency representative,
- When starting on a journey, tourist guide or a travel agency representative to present a document on the paid arrangement (original voucher, a receipt, a copy of transfer order, the witch's chart or similar).
In the event of failure of any of these obligations, the traveler is a travel agency responsible for damages.
9th LUGGAGE
If the passenger travels by air, shall be entitled to transport Baggage in accordance with the provisions of the airline. The costs of excess baggage the passenger pays according to current prices of the airline. If transport is by bus, the passenger has the right to enter the bus one piece of luggage (a bag), whose value does not exceed the kuna equivalent of U.S. $ 100, and ski or snowboard. Not allowed to enter the bus or bob sled. The carrier for lost or damaged luggage to match this amount, just in case that the same occurred during transportation. The passenger is obliged to take account of their personal belongings, such as that brought on a bus leaving at each bus, the same things to take with you. Travel agencies and the carrier does not match the passenger for loss or damage to such items.
Travel agency is not responsible for damaged or alienated luggage or valuables in the accommodation (passenger are definitely advised renting a safe). Application for damaged or lost luggage, the passenger indicates the carrier or a responsible person in the accommodation, depending on the fact where the damage or loss of baggage caused.
10th TRAVEL INSURANCE
Pursuant to the provision of services in tourism, travel agency is obliged to offer the traveler insurance against accidents and illness while traveling, lost luggage, health insurance during travel and stay abroad, cancellation insurance, and insurance that provides costs and help the passengers return to the place of departure in case of accidents and diseases, and him entirely familiar with the content and scope of each of the shelves. Travel agency is required to familiarize passengers with the contents of the current contract of insurance against liability for damage caused by the travel agency non-performance, partial performance or undue performance of the obligations of package tours, a travel agency that has concluded with "Croatia osiguranje" d.d., Vatroslava Jagića 33, Zagreb, OIB: 26187994862, e-mail: info@crosig.hr, tel. 0800 1884 ili 01 6332 222, Policy No: 078160033523.

11th ACCOMMODATION IN ROOMS / APARTMENTS
If a passenger traveling in contracting, not contract for room or apartment with special features, is obliged to accept any officially registered for a room or apartment in the accommodation, as described in the catalog and price list is travel. If possible, travel agency will try to meet the extra demand for the accommodation of passengers (comfort, room, floor, etc.), but can not guarantee to fulfill the request.
Accommodation in rooms and apartments after 16:00. Early pension, so. Early check-in doplaćuje in accordance with the price list hoteliers.
Turističak Istriana travel agencies not to sell and does not offer accommodation in triple and quadruple rooms in hotels, except those in the travel program is not listed as an option, that option. In applications where the optionally mentioned the possibility of accommodation in triple or četverokrevetnoj room, third and fourth bed are optional and extra beds still not the same quality compared to other bearings and do not provide the same comfort. These are usually the bearings assembly and are designed to accommodate children under 12 years, not adults. Istriana travel is not recommended accommodation of adults in the triple and quadruple rooms.

12th COMPLAINTS
If the services provided by travel agencies is incomplete or poorly done, the passenger may file a written complaint. Each passenger is entitled to complain to the non-contracted services. Any complaint of passengers is to be submitted separately, since the travel agency will resolve complaints procedure group.
The procedure for the complaint:
- Immediately, on site service, passengers complain of inadequate service tourist escort or representatives of tourist agencies, and if not the same, then the claim submitted vendor services. It is the traveler required to cooperate with tourist guide and travel agency representatives, as well as the service providers themselves and in good faith, all with the goal of eliminating the causes of complaint. If a customer refuses to accept the solution, which fully corresponds with the service, travel agency will not accept subsequent complaint, nor was the obligation of the same manifest.,
- If the cause of the complaint would not be resolved at the point of service, the customer agrees with the tourist guide or representative of a travel agency or the service providers on a written confirmation, and one signed copy by any person, keep passenger and employee services, and one copy for the purposes of the travel agencies,
- Within 8 days after returning from travel, the traveler submitted a written complaint to the address of the tourist agency. Travel agencies will take the process only those complaints which are fully documented and submitted within the time and signed by an authorized person referred to in the preceding paragraph of this item, with any necessary attachments (accounts for the additional costs, etc.)
- Travel agency will be writing to respond to a written complaint received by passengers and to within 15 days from the date of receipt thereof. In this travel agency will only deal with those complaints, which could not be rectified in the provision of services,
- While the travel agency by the deadline of 15 days is not seen by the passenger, the passenger waives the mediation of any other person to resolve the situation, such as arbitration UHPE or other institutions, providing information to the media and the like.
Travel agencies and travel to agree that every possibly the dispute, attempt to resolve amicably, by agreement, and if they fail, the jurisdiction of the court by the seat of travel agencies. Applicable law when resolving the complaint, a Croatian law.
13th PRIVACY POLICY
Travel agencies will be confidential, to keep everything she learned about the passenger, without his consent, except in cases prescribed by law, no one will transmit the following information: his address, place and time of travel, stay, price paid, as well as revealing the names of his companions .
Travel agencies will not provide personal passenger data to any third party without the express prior written consent of passengers, unless to do so by law or by decision of the competent authorities. THE RULE AND DECLARATION ON THE CONDUCTING, PROCESSING AND USE OF PERSONAL DATA OF PHYSICAL PARTIES is given as an attachment at the end of these General Terms.
14th INSURANCE GUARANTEES
In accordance with the provisions of the Act in providing services in tourism, in the event of insolvency or bankruptcy of travel agencies, passengers who happens to be traveling as well as persons who have paid a deposit for a trip, need the fastest way to contact the insurer said the travel contract or other appropriate document.The insurance guarantee policy is payed at: "Croatia Osiguranje", Vatroslava Jagića 33, Zagreb, OIB: 26187994862, e-mail: info@crosig.hr, tel. 0800 1884 ili 01 6332 222, Policy no: 298161000037.

15th FINAL PROVISIONS
These General Conditions are an integral part of the travel contract, which the traveler enters the travel agency "ISTRIANA TRAVEL" owner Zdenka Majcan. Or the agency that she authorized the sale of its arrangements. Every possible / anticipated deviation from these requirements must be included with the text of the tour program and delivered passengers to the contract. By signing the travel contract, the customer fully accepts the application and the general conditions travel organization. Upon entry into force hereof travel agencies, terminate "Instructions and general travel" earlier releases.

Vrh, May 2018.

 

 

RULES AND DECLARATIONS ON THE CONDUCTING, PROCESSING AND USE OF PERSONAL DATA OF PHYSICAL PARTIES
Based on the General Data Protection Regulation (Official Gazette EU L 119/1), Zdenka Majcan, the craftsman of "Istriana Travel", issues:
REGULATION and DECLARATION ON THE CONDUCTING, PROCESSING AND USE, AND PROTECTION OF PERSONAL DATA OF PHYSICAL PARTIES

LEGAL NOTICE
By using the www.istrianatravel.hr web site or by contracting travel and / or other services provided by Istriana Travel Travel Agency to you or to any other, you agree to the General Terms and Conditions contained on the link here httpss://www.istrianatravel.hr/generaltermsand conditions. You acknowledge that you are familiar with the relevant provisions relating to the use of personal data for the purposes of contracting and realizing travel.
If you do not agree to these terms, please do not send any personal information to us or sign up for yourself or anyone else before clearing any potential doubts you may have, and feel free to ask for additional information we will be happy to provide you via email at istrianatravel@gmail.com or by telephone at 0915412099.
 
PERSONAL DATA PROTECTION
Istriana travel, owner: Zdenka Majcan, Vrh 46/3, 52420 Buzet, as Head of Processing of Your Personal Data is aware of the importance of the above and therefore attaches great importance to the protection of personal data of its clients in accordance with best business practices and valid Croatian and European regulations, including the Regulation of GDPR, ie the General Data Protection Regulation (EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016)
Below we provide all the necessary information on how to process and protect the personal information and the rights that the clients have regarding the processing of personal data.

PRIVILEGE
While Istriana Travel has legally legitimate interest in processing your data and forwarding it to third parties when it is necessary for the purpose of executing contracts and providing services within the agreed package tour package, we pay particular attention to the fact that the client of the Istrian travel has given his / her personal thus expressly expressing its interest in processing this data.
Please note that if you book a trip to other people you must have their permission to use their personal information for that purpose, or the privilege of other travelers for whom you are traveling and whose personal information you submit. It is certainly important that all travelers to whom you travel are informed about the content of this document before sending us their personal information.
If you do not agree to any of the claims below, please do not provide us with any personal information, and we invite you to contact us by email istrianatravel@gmail.com at 0915412099 and ask for additional information we will be happy to provide you.
TYPES OF PERSONAL DATA WHICH WE CONCLUDE
We only collect data that is necessary for the purpose of data collection and in accordance with applicable legal regulations.
The data we collect are: name and surname, date of birth (to be able to bid and carry out the services covered by your Travel Contract and Package Travel Package), phone number and email address (so that we can contact you before OIB (personal number), ID number or passport number and address (for the purpose of negotiating optional travel insurance), and further and if necessary we can ask for gender information if it is not understandable to us by name, citizenship (in the course of or after traveling with different information or questions) the purpose of providing relevant information about the required travel documents or travel insurance) and the number of credit cards along with other information required for card payments if you choose this payment method. Also, if you send an inquiry through the form on the web page, the system will automatically record your IP address as well.
In certain non-standard situations, the need for processing specially protected categories of personal information that reveals religious or philosophical beliefs, union membership, and data related to client health may be created in order to initiate the procedure for activating travel insurance policies.
The above data will be requested solely for the purpose of performing contractual or business obligations or execution of other services requested by the client, ie performing the activities prior to the conclusion of the contract or execution of the obligation ie the service. It will be considered that the client who gave Istrian travel data from a special category of personal data explicitly expressed his or her interest in processing such data.

APPLICATION AREA
The information provided in this document applies to all personal information of clients that Istriana Travel collects and processes, as well as all personal information processed by Istrian Travel Partners (hotels, local agents, travel agencies, bus operators, guides and tour escorts, airline companies, companies and other legal or physical entities engaged by Istrian Travel to perform the services provided by the tourist package arrangement, travel program or additional services at client's request).
A client is considered a person who has requested a service, a service offer, an answer to an inquiry or an informative calculation of the price, as well as any person whom the other person (Travel Contractor) has contracted for a trip or a service from Istrian Travel.
Personal data is any data relating to an individual whose identity has been identified or can be identified (Article 4 of the General Data Protection Act).
Data processing means any procedure or set of procedures that are performed on personal data or in personal data sets (Article 4 of the General Data Protection Regulation).

RELEVANT PRINCIPLES OF PERSONAL DATA PROCESSING
Processing in accordance with the purpose of data collection: We collect data collected only in accordance with the purpose for which this data was collected.
Data Quantity Limit: We collect and process only those data that are necessary to achieve the purpose of processing.
Legitimate, fair and transparent processing: We handle the data in accordance with applicable laws pertaining to the processing of personal data and in accordance with the best business practice of data protection.
Data accuracy: We give extreme attention to data accuracy. The Client has at any time the right to inspect data and correct his / her data.
Restrict Data Processing and Data Keeping: Data is processed and kept only for as long as is necessary to fulfill the purpose for which the data is collected or as required by the applicable regulations, with the particular note that certain data such as name and surname, as well as contact information and other information you have given us arbitrarily to keep up to a maximum of 5 years to comply with legal regulations.
Personal Data Security: The Istriana Travel Travel Agency is committed to respecting the privacy of all its clients, and all customer data is strictly kept on password-protected servers and / or computers, printed forms in keyboards (eg traveler's lists) that have access to exclusively employees of Istriana Travel who have signed a statement on the protection of the personal data of the clients, which also obliges them to use all the data of the clients solely for the purpose of performing the necessary actions for execution of the services that the client has contracted at their own request. All information that the user sends or is automatically recorded is used in accordance with this statement, ie the Personal Data Protection Act and the Electronic Communications Act.
 

THE RIGHT OF CLIENTS
In accordance with the General Data Protection Regulation, the client has the following rights:

Right to access data
The Client is entitled to receive confirmation that we are processing his / her personal data and, if processed, he / she is entitled to receive the following information: information about the purpose of processing, the category of personal data we are processing, the recipients or categories of recipients of the data we are processing, the predicted period in which the data will be stored or criteria for determining that period, the right to request correction, deletion and limitation of data processing, the right to lodge a complaint with the supervisory authority, automated decision-making system information, such as profile design, and safeguards if data is transferred to a third country .

Right to correction and deletion
The customer has the right to request and obtain correction of inaccurate data. The Client has the right to request and obtain deletion of data unless the data is necessary for the purpose for which they were collected or should be kept in accordance with the applicable legal regulations. Istrian Travel has an obligation to confirm the client ie inform the client about the change or deletion of data made at the client's request.

The right to limit processing
The Client has the right to obtain a limitation of data processing, under the conditions defined in the General Data Protection Regulation. Istrian Travel has an obligation to notify the client about the processing limit made at the client's request.

Right to data portability
The Client has the right to receive the information he has submitted in a structured, standard and machine-readable format and transfer them to the other Handler without limitation.

Right to Objection
The Client has at all times the right to object to the processing of personal data. The Client has at all times the right to direct marketing complaint, in which case the data will not be used for this purpose.

Automated decision-making including profile creation
Customer has the right not to relate automated processing decisions, including profile creation.

For realization of any of your rights, please feel free to contact istrianatravel@gmail.com

PERSONAL DATA COLLECTION PROCEDURE
We collect information about your customers in the following ways:

We collect data by phone or via email.
When booking, making offers, providing other services at client's request or implementing preparatory actions related to required services or a package tour we ask the client for the personal information necessary for the execution of the subject.
The Client may leave his or her personal data on his or her behalf, or on behalf of another client, by another person (Travel Contractor), but solely with the client's consent or client's approval for a travel contract.

Data collection via the Internet
On our web site, when submitting a request or reservation request we collect the information needed to make a reservation or offer. The customer submits us the information via the form on the web pages.

Client Privilege

Client Privilege means any voluntary, in particular, informed and unambiguous expression of the wishes of a respondent who expressly or explicitly acknowledges the consent to the processing of personal data relating to him (Article 4 of the General Data Protection Act). Without the privacy of a client or a legitimate interest, we will never use the client's personal information for any purpose that is required by the applicable regulations.

PURPOSE OF PERSONAL DATA COLLECTION
We collect personal information for the following purposes:

For the purpose of executing a contract or preparing to execute a contract: in order to be able to make a service to a client or to be able to bid for a service to a client, and to provide later information to the user about the services or relevant information regarding the past or future contracted trip.

For internal needs: We keep the client's data up to a maximum of five years at the request of the regulatory authorities to be able to prove the business in accordance with the legal regulations, protect the legitimate interests of the client or our legitimate interests, in accordance with applicable legal regulations. Istriana Travel undertakes to keep only the information necessary for this purpose. For example, this may include keeping customer data in order to best respond to potential customer complaints, use client data to prevent, detect and prosecute misuse at the expense of clients or Istriana Travel, securing the safety of employees, clients, products and services of Istriana Travel, creating services and offers that meet customer needs and desires, market research and analysis, sales channel optimization, etc. The legal basis for data processing for this purpose is the legitimate interest of Istriana Travel, unless such interests are of greater interest or fundamental rights and freedoms required client data protection and / or legal basis for protecting the key interests of a client or other natural person. Exceptions are also all cases when the legal basis of the privation is granted.

For the purpose of fulfilling the legal obligations: Based on the written request based on the valid regulations, Istriana Travel is obliged to provide or allow access to certain personal data of the clients to the competent state bodies. The legal basis for the processing of data for these purposes is the fulfillment of Istriana Travel's legal obligations.

HOW TO REACH THAT THIRD PARTY INFORMATION
Clients' information is forwarded to third parties only in the following cases:

- For the purpose of contract execution or preparation for execution of the contract with the client. We pass the data to a third party when it is necessary to provide the customer with a contracted service or requested information. This includes, for example, sending client data to a hotel, insurance company, a tourist agency in a destination contractor (local agent), a carrier, a travel companion, and / or a tourist guide whenever necessary to perform the service or make a service offer.

- When the user has given the privilege. We pass the data to the third party if it is necessary for the purpose for which the user has given the privilege.

-When we engage subcontractors to perform certain jobs. If we engage the subcontractors as executives for the execution of certain jobs, in that case we pass the personal data to the subcontractor. We use the subcontractors exclusively from the EU area and these subcontractors work exclusively at the request of Istriana Travel and contracted with Istriana Travel, which ensures data protection measures as if the data were processed by Istriana Travel.

PERSONAL DATA PROTECTION
For the purpose of protecting personal information of our clients we use the best business practices in the field of tourism and information-communication technologies. We continually adjust our internal processes to achieve the optimal level of personal data protection. We use different organizational measures and technical means to protect the user's data from unauthorized access, change, loss, theft or other misuse of data.

WEBSITE
Our web site does not use cookie files.

CONTACT
The client can exercise his rights under the General Data Protection Order by submitting an application to the email address istrianatravel@gmail.com

In accordance with the legal provisions, you have the right to information about your personal information stored in our databases and to correct, supplement or delete personal data. Correction, amendment and deletion of personal data is done on a written request sent to the email address istrianatravel@gmail.com

If the client suspects a violation of his or her personal data, he may file a complaint with istrianatravel@gmail.com at Istriana Travel, in which case Istriana Travel will react promptly to resolve all possible irregularities or provide additional information. The client can also submit a claim to the Personal Data Protection Agency.

Vrh, May 2018.

 

Vrh 46/3, 52420 Buzet
ID code: HR-AB-52-91307724
Gsm: 00 385 (0) 91 541 2099
E-mail: istrianatravel@gmail.com
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